Privacy Policy

Voice Out Loud Academy

Effective Date: 19 September 2026

This Privacy Policy explains how Voice Out Loud Academy (“we”, “us”, “our”, or “Data Fiduciary”) collects, uses, stores, shares and protects your personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the applicable Rules framed thereunder.

By using our website voiceoutloud.in, contacting us, or enrolling a child in our programmes, you (or the parent/guardian on behalf of a child) acknowledge that you have read and understood this Policy.

1. Who We Are (Data Fiduciary)

We are the Data Fiduciary responsible for determining the purpose and means of processing personal data collected through phone calls, WhatsApp, email, offline enrolment processes, and website analytics.

2. Personal Data We Collect

We collect only the personal data that is necessary for the purposes stated below. The categories of personal data we may process include:

• Identity & Contact Data – Full name of parent/guardian, phone number, WhatsApp number, and email address (if provided) when you contact us.
• Enrolment & Programme Data – Full name of the child/student, age or date of birth, preferred batch/timing, programme of interest, and any relevant notes shared by the parent/guardian. This information is collected only after the child is enrolled, through offline forms or in-person interaction.
• Communication Data – Messages and details shared with us via WhatsApp, phone calls, or email.
• Payment / Transaction Data (if applicable) – limited payment confirmation details required for fee records (we do not store full card or UPI credentials).
• Technical / Usage Data – IP address, browser type, device information, pages visited, and approximate location. This data is collected automatically through Google Analytics when you visit our website (only after you give consent via the cookie banner).

We do not collect personal data through website enquiry forms, contact forms, or the admissions popup. Visitors can only reach us by calling or messaging us on WhatsApp.

3. Purpose of Processing

We process personal data for the following specific purposes:

• Responding to enquiries received via phone calls, WhatsApp, or email and providing information about our public speaking and communication programmes.
• Processing admissions, seat reservations, and enrolment of students.
• Communicating class schedules, updates, performance feedback, and important notices to parents/guardians.
• Managing fee payments and issuing receipts.
• Understanding how visitors use our website (via Google Analytics) so we can improve the site experience and content.
• Complying with applicable legal obligations.

We process personal data only for the stated purposes and do not use it for unrelated marketing without additional consent.

4. Legal Basis – Consent & Legitimate Uses

Most of our processing is based on consent given by the parent/guardian (or by the individual where applicable). Consent is free, specific, informed, unconditional and unambiguous, and is obtained through clear affirmative action (for example, contacting us on WhatsApp or phone, confirming interest, completing offline enrolment formalities, or accepting analytics cookies).

In limited cases we may rely on legitimate uses permitted under the DPDP Act (for example, responding to a direct request or complying with law).

5. Children’s Personal Data (Ages 5–18)

6. How We Collect Data

We collect personal data through the following means:

• Phone calls and WhatsApp messages to +91 60015 88904.
• Email correspondence to voiceoutloudguwahati@gmail.com.
• Offline enrolment forms and in-person interactions at our Guwahati centre (when a child is enrolled).
• Automatically through Google Analytics cookies and similar technologies when you browse our website (only after you give consent).

We do not collect personal data through website enquiry forms, contact forms, or the admissions popup.

7. Sharing of Personal Data

We do not sell personal data. We may share limited personal data with:

• Google (Google Analytics) – for website analytics purposes. Google processes this data according to its own privacy policy and may transfer data outside India. We request your consent before Google Analytics is activated and have enabled IP anonymisation where possible.
• Government authorities or law enforcement when required by applicable law.

Any transfer of personal data outside India (if it occurs) will be done only in accordance with the DPDP Act and the Rules.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Typical periods:

• Enquiry / contact data received via phone, WhatsApp or email – retained for a reasonable period to follow up on interest, then deleted or anonymised if no enrolment occurs.
• Enrolled student records – retained for the duration of the programme plus a reasonable period thereafter for academic/administrative records and legal compliance.
• Google Analytics data – retained according to the retention settings configured in our Google Analytics account (and subject to Google’s data retention policies).
• When the purpose is no longer served, we erase or anonymise the personal data.

9. Security Safeguards

We implement reasonable security safeguards to prevent personal data breaches, including:

• Access controls and limited staff access on a need-to-know basis.
• Secure communication channels (WhatsApp, phone, email).
• Careful handling of offline enrolment records.
• Regular review of our data handling practices.

In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act and Rules.

10. Your Rights as a Data Principal

Under the DPDP Act you (or the parent/guardian on behalf of a child) have the following rights:

• Right to Access – Request a summary of the personal data we hold about you/your child and the processing activities.
• Right to Correction – Request correction of inaccurate or incomplete personal data.
• Right to Erasure – Request erasure of personal data when it is no longer necessary for the stated purpose or when consent is withdrawn (subject to legal retention requirements).
• Right to Withdraw Consent – Withdraw consent at any time (including analytics consent). Withdrawal will not affect the lawfulness of processing done before withdrawal.
• Right to Grievance Redressal – Raise a complaint with us (see Section 12).
• Right to Nominate – Nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within a reasonable time as prescribed under the law.

11. Cookies & Website Analytics

Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies and similar technologies to collect information about how visitors use the site (including IP address, device/browser information, and pages visited).

This helps us understand website traffic and improve our content. The data is processed by Google in accordance with its privacy policy. You can learn more here: Google Privacy Policy.

We request your consent through a cookie banner before Google Analytics is activated. You can accept or reject analytics cookies. You can also control or delete cookies through your browser settings, or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

12. Grievance Redressal

Complaint to the Data Protection Board of India

If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India in the manner prescribed under the DPDP Act and the Rules.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date”. We encourage you to review this page periodically.

14. Contact Us

For any privacy-related queries, please reach out using the contact details provided in Section 12 or visit us at our Guwahati centre.